Return & Refund Policy

Return & Refund Policy

Return Policy


Every product is uniquely made. Due to the nature of these items, we are unable to accept returns unless they are damaged or defective when they are delivered.


Cancellations: This is a custom product or item. The production starts once your purchase is made. After 24 hours place the order, it unfortunately cannot be changed or cancelled. We hope that you understand.

Refund Policy

Thank you for shopping with us. We appreciate your business and want to ensure a transparent shopping experience. Please note that all sales are final, and we do not offer refunds. We encourage customers to carefully review their orders before completing the purchase.

Exceptions may be considered in the rare event of a defective or damaged product. If you believe you have received a faulty item, please contact our customer service within 30 days of receiving your order, providing relevant details and supporting evidence.

We are committed to addressing any issues promptly and finding a satisfactory resolution within the parameters of our policies.

Your understanding and cooperation are highly valued. If you have any questions or concerns, feel free to reach out to our customer support team, and we’ll be happy to assist you.

Thank you for being a part of our community.

Jubilant Gift Team